- Cancellation Policy
- Once a purchase has been made, we will not be able to accept any cancellations of the purchase.
- Deadline of Return Request
- Within 7 days from the date of the order.
- How to contact
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Contact us by E-mail to confirm the return or exchange.
- E-mail: customers[@]footindustry.jp
- Address For Returning
- 3-2-3 Umehara Bld.BF,
Sendagaya, Shibuya-ku, Tokyo, 151-0051, Japan
To: FOOT INDUSTRY Customer Center - Shipping Fee
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- *Size exchange: shipping fee to be borne by the customer.
- *If you return the product by C.O.D, the shipping fee will be deducted from the refund amount. C.O.D.
- *Defective or wrong delivery: shipping fee borne by us.
- Conditions:
The sole, heel, vamp, stitches or upper part of the shoe is broken. Toe area is uneven or the vamp of the small heel is distorted.
Seperation of sole, shape of shoe deformed, bleach or fading of the upper. - *We will not be able to refund the shipping fee if you send it back in advance payment.
- Refund
- Credit card: Refund back to card company.
C.O.D (Only in Japan): Refund back to bank account used for payment.
- *Our customer service will send a confirmation email to the customer for the destinated account refunded to.
- Please note that we cannot refund by registered mail.
- *We will not be able to refund the shipping fee if you send it back in advance payment.
- Attention
- If there is no damage or loss of the delivered shoe box or product tag and if you only try on it indoors, we will be able to exchange the size of the same product (different color not possible).
All items purchased during sale or events, will not be eligible for return, style exchange, size exchange, credit note or refund.
The customer will be responsible for the cost of returning the product, and the replacement product will be delivered free of charge.
Please contact Customer Service by E-mail after filling in the [Order number, Customer’s name, Product name, Desired size].
Please note that refunds will be provided if the size you requested is not available If the product is defective, we will exchange it for the same product only if it is in stock.
The shoe box is also a part of the product, so we cannot accept returns if the shipping slip is attached directly on the shoe box.
Please note that the transfer fee will be deducted from the refund issued.
If you have received a complimentary gift, please include it in the same package regardless of whether it is returned or exchanged.
For cancellations and returns, we will refund the amount after deducting 5% of the purchase amount as a handling fee. Additionally, the shipping fee cannot be refunded.
Cash transfer is available as an option for refund in Japan for cancellations and returns. If you are outside Japan, 1.5% of the purchase price will be deducted due to the exchange rate. In addition, refunds will be credited directly to the method of payment.