FREQUENTLY ASKED QUESTIONS
- 关于推荐的浏览器
我们建议在以下环境中使用本网站。可以在其他浏览器上使用，但可能会出现网站图像不显示、布局损坏以及在各种过程中无法正常工作等问题。在极少数情况下，推荐浏览器以外的浏览器可能无法正确识别字符代码，因此我们建议您使用推荐浏览器。 -
购物车功能等无法正常工作
确保启用 cookie 传递。 1. 从“工具”菜单中选择“Internet 选项”。 2. 选择“隐私”。 3. 确保您的隐私设置处于“中-高”以下的级别。如果您不能按“默认”按钮，这已经是设置。 Internet Explorer 最新版 / FireFox 最新版 / Chrome 最新版 / safari 最新版 / iPhone OS 最新版 / Android OS 最新版
- 会话显示为无效
出现此错误是因为您登录后有一段时间没有操作屏幕。很抱歉给您带来麻烦，请重新登录。 - 图像显示或不显示为“x”
您的互联网连接环境可能不稳定。请单击浏览器上的“刷新”按钮重新加载屏幕。
- 我们要求使用本网站的客户注册成为会员（免费）。
- 关于会员 ID 和密码 注册为新会员时
您将被要求设置您的电子邮件地址和密码。这在订购产品或更改各种注册和设置时是必需的。 -
无法登录忘记密码
点击网站登录画面上的“密码查询”，输入您的“电子邮件地址”，然后继续操作。一旦您完成该程序，我们将向您注册的电子邮件地址发送一封“请求密码重置”电子邮件。 * 该网址在本站“密码查询”执行后30分钟内有效。请尽快办理重置手续。 * 从个人信息保护的角度来看，即使您联系客户中心，我们也无法找到密码。
- 错误地注册了我的电子邮件地址
本站发送的通知邮件是自动发送的，不能重发。如果一段时间后没有收到邮件，请重新注册。
- 订单历史
您可以从“我的页面”→“订单历史”查看您的订单详情和过去的订单历史。 - 取消和退货
请注意，一旦签订了购买协议，Cubism 将不接受以任何理由取消购买。欲了解更多信息，请在此处查看
- 订购正规销售商品时
您可以选择信用卡和支付宝。如果您想使用 PayPal，请在此处查看并在订购时通过电子邮件与我们联系。 * 订单完成后，我们无法接受付款方式的更改。请小心。 - 在东京商店/办公室订购时
我们在日本接受现金、信用卡和任何二维码支付。 -
开具收据
我们不开具收据。请使用与订购产品一起发送的“购买声明”作为收据的替代品。请注意，即使客户遗失了对帐单，我们也无法重新签发。
-
包装礼物
对不起。我们不接受任何包装礼物的要求。
- 运输和交付
全球发货。
将在付款确认当天或订单确认后 5 个工作日内发货。 - 运输费用
取决于您的送货地址。日本每次运费 660 日元。其他国家或地区2000日元起。您可以在结帐页面查看运费。 - 送货公司
我们使用 FedEx 和 DHL 运送。 - 更改运输信息
如果您想更改收货地址，请与我们联系。我们可以在发货前免费更改发货信息。包裹送到派送中心后，请自行联系派送公司。
- 优惠券代码
优惠券是在本网站购物时可用作折扣等优惠的服务。在本网站购物时，每个订单最多可以使用一种类型。但是，根据优惠券代码的不同，有效期和使用条款会有所不同，因此请在使用前提前确认。 -
如何使用
请在购买过程中在“付款信息设置”屏幕的输入表格中输入您的优惠券代码。优惠券代码将在活动举行时在电子邮件通讯和新闻页面上公布。根据活动的内容，我们可能会从商店或 SNS 通知您。
- 有多少物品有库存
我们无法回答库存商品的具体数量，因为它们可能会根据其他客户的订单状态而有所不同。如果商品已[SOLD OUT]，则表示目前没有库存。请检查[有空时给我发电子邮件]以获取有关库存的更新。 - 不再显示的订单商品
无法订购网站上未列出的物品。如果该商品即使在库存中也不再发布在网站上，则可能是因为销售期已过或因情况而停止销售。 * 是否转售取决于产品。 * 如果商品因售罄而不再在网站上发布，只有在收到额外的商品时才会再次发布。 -
缺货商品什么时候到
补货取决于产品。因此，我们无法通知您到达时间。已到货的产品将在网站上再次发售。此外，已注册“Restock Email Registration”的客户将在有库存时收到电子邮件通知。 * 某些产品可能不会进货。请注意。
-
鞋码咨询
我们准备了尺寸测量表，为我们的客户提供最合适的尺寸。测量自己的脚尺寸后，请通过电子邮件或官方LINE帐户与我们联系。
- About the recommended browser
We recommend using this site in the following environments. It is possible to use it with other browsers, but there may be problems such as the image of the site not being displayed, the layout being corrupted, and not working properly during various procedures. In rare cases, the character code may not be recognized correctly by a browser other than the recommended browser, so we recommend that you use the recommended browser. - Cart function etc. does not work properly
Make sure that cookie passing is enabled. 1. Select "Internet Options" from the "Tools" menu. 2. Select "Privacy". 3. Make sure your privacy settings are at a level below "Medium-High". If you cannot press the "Default" button, this is already the setting. Internet Explorer latest version / FireFox latest version / Chrome latest version / safari latest version / iPhone OS latest version / Android OS latest version - Session displayed as invalid
This error occurs because the screen has not been operated for a certain period of time since you logged in. Sorry to trouble you, but please log in again. - Image is displayed or not displayed as "x"
The environment of your internet connection may have been unstable. Please click the "Refresh" button on your browser to reload the screen.
- We ask customers who use this site to register as a member (free of charge).
- About member ID and password When registering as a new member
you will be asked to set your e-mail address and password. This is required when ordering products or changing various registrations and settings. - Can't log in and forget the password
Click "Password Inquiry" on the login screen of the site, enter your "email address", and then proceed with the procedure. As soon as you complete the procedure, we will send a "Request for password reset" email to the registered email address. * The URL is valid for 30 minutes after the site's "Password Inquiry" is executed. Please take the procedure for resetting as soon as possible. * From the viewpoint of personal information protection, we cannot find out the password even if you contact the Customer Center. - Registered my email address incorrectly
The notification email sent from this site is automatically sent and cannot be resent. If you do not receive the e-mail after a while, please re-register.
- Order history
You can check your order details and past order history from "My Page" → "Order History". - Cancellation and return
Please be aware that once a purchase agreement has been enacted, Cubism will not accept any cancellations of the purchase for any reasons whatsoever. For further information, please check here
- When ordering regular sales products
You can choose between credit card and AliPay . If you want to use PayPal, please check here and contact us by email while ordering. * We cannot accept changes in the payment method after the order is completed. Please be careful. - When ordering at Tokyo store/office
We accept Cash,Credit card and any QR payment in Japan. - Issuance of receipt
We do not issue receipts. Please use the "purchase statement" sent with the ordered product as a substitute for the receipt. Please note that we will not be able to reissue the statement even if it is lost by the customer. - Wrapping gifts
Sorry. we do not accept any wrapping-gifts request.
- Shipping and delivery
Ship wordwide. - Shipping fee
Depands on your shipping address. 660 yen for each shipping in Japan. Other countries or areas start from 2000yen. You can check the shipping fee on check-out page. - Delivery company
We use FedEx and DHL to shipping. - Change shipping information
Please contact us if you want to change the shipping address. We can chage the shipping information before shipping for free. Once the package has been sent to the delivery center, please contact the delivery company all by yourself.
- Coupon code
Coupons are services that can be used as benefits such as discounts when shopping on this site. You can use up to one type per order when shopping on this site. However, the validity period and terms of use differ depending on the coupon code, so please check in advance before using. - How to use
Please enter your coupon code in the input form on the "Payment Information Settings" screen during the purchase procedure. The coupon code will be announced on the e-mail newsletter and NEWS page when the campaign is held. Depending on the content of the campaign, we may notify you from the store or SNS.
- How many items are in stock
We cannot answer the specific number of items in stock as they may vary depending on the order status of other customers. If items have been [SOLD OUT], means no stock at this moment. Please check the [Email me when available]to get the update about the stock. - Order items that are no longer displayed
Items not listed on the site cannot be ordered. If the item is no longer posted on the site even though it is in stock, it is either because the sales period has expired or the sale has been discontinued due to circumstances. * Whether or not to resell depends on the product. * If the item is no longer posted on the site due to sold out, it will be posted again only when additional items are received. - When will the out-of-stock items arrive
Restocking depends on the product. Therefore, we cannot inform you about the arrival time. Products that have arrived will be on sale again on the site. In addition, customers who have registered for "Restock Email Registration" will be notified by email when they are in stock. * Some products may not be restocked. Please note.
- Consultation about shoe size
We have prepared a size measurement sheet to propose the most suitable size for our customers. After measuring your own foot size, please contact us by email or official LINE account.
Print size measurement sheet
A4 : Use two sheets pasted together
Click here for A3 sizeClick here for A4 size